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Refunds And Returns

Refunds & Returns Policy (OBDAI)

Effective date: October 6th, 2025


This policy applies to purchases of OBDAI hardware (OBD-II dongles) and direct web subscriptions from Ontario Analytics LLC. App-store purchases (Apple, Google, Microsoft) and Amazon orders follow those platforms’ policies (see §3–4).

1) Return Window & Condition (Direct Web Orders)

  • 30-day return window from the delivery date.
  • Items must be unused or like-new, in original packaging with all accessories, inserts, and labels included.
  • Returns require an RMA (Return Merchandise Authorization). Start at support@obdai.app with your order number.
  • Please do not send returns without an RMA—unauthorized returns may be refused.

Open-box / used items (non-defective):
If pairing/use has occurred but the dongle is undamaged and complete, we may accept it within 30 days as open-box. A 10–15% refurbishment/restocking fee may apply to cover inspection, repackaging, and test time. Missing parts or damaged packaging may incur additional deductions.

2) What’s Not Returnable

  • Downloadable software/licenses and activation codes (including redeemed subscription codes).
  • Subscriptions purchased through app stores (Apple/Google/Microsoft) — see §3.
  • Physical damage, misuse, alteration, or liquid damage (not covered).
  • Returns after 30 days (except warranty claims under §6).

3) App-Store Purchases (Apple, Google, Microsoft)

If you purchased a subscription in-app, all billing, refunds, and cancellations are handled by the platform you used:

  • Apple App Store: request a refund via Report a Problem
  • Google Play: use Order History → Request a refund
  • Microsoft Store: manage through Microsoft account billing

We cannot directly refund app-store transactions.

4) Amazon Orders (FBA)

For items purchased on Amazon, please initiate returns through your Amazon account (Your Orders → Return/Replace). Amazon’s policy and timelines apply. Do not ship Amazon purchases to us directly unless Amazon instructs you to.

5) Refund Process (Direct Web Orders)

  1. Request RMA: email support@obdai.app with order #, serial (if available), and reason.
  2. Ship the item: use a trackable service; include the RMA in the box/on the label.
  3. Inspection: we’ll verify condition and completeness within 3–5 business days of receipt.
  4. Refund: if approved, refunds go to the original payment method within 5–10 business days (your bank/card may take additional time).
    • We refund the product price less any applicable restocking/repair deductions and less outbound/return shipping if not defective.

Return shipping:

  • Customer pays return shipping for change-of-mind or non-defective returns.
  • We cover reasonable return shipping only for DOA/defective units confirmed by support.

6) Defective, DOA, or Warranty Claims

  • Dead on arrival / defective within 30 days: we’ll repair, replace, or refund after troubleshooting and RMA approval. We cover return shipping for confirmed defects.
  • Limited Hardware Warranty: 1-year against manufacturing defects (excludes damage, misuse, modification, unauthorized firmware/software, or normal wear). Remedies are repair or replacement at our option.
  • To start a claim: support@obdai.app (include order #, photos/video if possible, and a description).

7) Exchanges (Same Item)

We’ll exchange defective/damaged items for the same model after RMA approval. If the same model is unavailable, we may offer an equivalent replacement or a refund.

8) Late or Missing Refunds

If a refund hasn’t appeared after our confirmation:

  1. Check your bank/credit card again.
  2. Contact your card issuer—posting can take a few business days.
  3. If you still don’t see it after 10 business days, email support@obdai.app.

9) Sale / Promotional Items

Unless required by law, sale/clearance items are not refundable except for defects covered by §6.

10) Shipping & Risk

  • You’re responsible for return shipping (unless defective/DOA).
  • We recommend a trackable carrier and shipping insurance for items over $75. We are not responsible for returns lost or damaged in transit.

11) Where to Send Approved Returns (Direct Web Orders)

(Use only after receiving your RMA—address may vary.)

OBDAI Returns (RMA #____)
Ontario Analytics LLC
[Insert fulfillment/returns address here]
Email: support@obdai.app

Note: Do not send returns to our Nevada registered agent or to Amazon. Use the RMA instructions you receive from support.

12) Gifts

  • If marked as a gift and shipped to you, we can issue a store credit to you once your return is approved.
  • If the order wasn’t marked as a gift (or shipped to the purchaser), refunds go to the original purchaser.

Quick Summary

  • 30 days for returns (direct web orders).
  • RMA required; item must be unused/like-new and complete.
  • Subscriptions via app stores: refund/cancel through the store.
  • Amazon purchases: return through Amazon.
  • Defective/DOA: we’ll repair/replace/refund; we cover return shipping if confirmed defective.
  • Open-box (non-defective) may incur 10–15% restocking.
  • Codes/licenses are non-refundable once delivered or redeemed.