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📦 Before You Start
Have your Amazon Order ID ready. Find it in your order confirmation email or at amazon.com/orders
123-4567890-1234567
Don't have a device yet? Get the OBDAI OBD2 Scanner with 1 Year Premium included.
Install OBDAI on your phone, tablet, or computer. Your license works on all your devices!
Open OBDAI and sign in to sync your data across devices:
Tap the ☰ menu icon in the upper right corner ↓ Tap "Login" ↓ Sign in with Google, Microsoft, Apple, or your email
💡 Important: Remember which account you use!
You'll need to sign in with the same account below to activate your license.
Sign in with the same account you created in the app.
Your Premium license will sync to all your devices automatically.
You must be signed in to activate your license.
Sign in with Google, Microsoft, Apple, or email
👆 Your license code is on the card included with your device
🔐 Activate Your Amazon License
Enter the code exactly as shown on your card (dashes included)
Amazon Order Required
Find at amazon.com/orders or in your order confirmation email
Locate your vehicle's OBD2 port (usually under the dashboard on the driver's side). Plug in your OBDAI scanner and start the vehicle.
In the OBDAI app, tap "Scan for Devices"
Select your device from the list: OBDAI or OBDII BLE
Tap "Connect" and you're ready to go!
Need more help getting connected? Visit our Support Page or browse our Blog for tutorials and tips.
"Invalid license code format"
Make sure your code follows the format: OBDAI-A1-XXXX-XXXX (with dashes).
The code is case-insensitive.
"Invalid Amazon Order ID format"
Your Order ID should be 17 digits: 123-4567890-1234567
Find it at amazon.com/orders
"This license code has already been claimed"
Each license code can only be used once. If you've already activated it on another account, the license is linked to that account.
"This Amazon Order ID has already been used"
Each Amazon order can only activate one license. Contact support if you believe this is an error.
"Order not found" or "Order does not contain OBDAI product"
Double-check your Order ID. Orders may take up to 24 hours to sync after purchase.
"Order status is Pending"
Your order must be shipped or delivered before activating. Please wait for Amazon to process your order and try again.
"Network error"
Check your internet connection and try again.
If you're still having trouble, our support team is here for you. Include your Order ID and License Code in your message.
We respond within 24 hours, 7 days a week
