OBDAI Terms of Service

Terms of Service

Effective Date: October 1^st 2025

Welcome to OBDAI (the “Service”), provided by Ontario Analytics LLC (“Company,” “we,” “us”). These Terms of Service (“Terms”) govern your access to and use of our websites, apps, hardware products, AI-powered features, and related services. By using the Service, you agree to these Terms.

1) Eligibility & Geographic Restrictions

You must be 18+ (or the age of majority in your jurisdiction).
You represent you have authority to accept these Terms on your own or an organization’s behalf.
We may restrict availability in certain regions due to regulatory limits or platform rules.

2) Accounts, Identity & Authentication

A valid account is required for most features; anonymous use is not permitted.
Provide accurate, up-to-date information; false identities are prohibited.
You are responsible for safeguarding credentials and all activity under your account.
We may require platform sign-in (Google/Apple/Microsoft/Amazon) and/or multi-factor auth.
We use Auth0 to verify entitlements and manage licensing claims.

3) Subscriptions, Billing & Platform Precedence

We sell subscriptions through Google Play, Apple App Store, Microsoft Store, Amazon, and our website (e.g., WooCommerce/Stripe).
Auto-renewal: Subscriptions renew until you cancel through the same channel you used to purchase.
Platform rules control: Billing, refunds, taxes, and dispute procedures are governed by the store where you purchased and supersede any conflicting term here.
We may offer introductory pricing or trials. Abuse (multiple or fraudulent signups, disposable cards, evasion) may result in suspension or revocation of access.
Website purchases may require payment verification (e.g., authorization holds, Radar rules) to prevent fraud.
Prices, taxes, and fees vary by region and may change as allowed by the selling platform.

4) Hardware Products (OBD-II Dongles)

We sell branded dongles standalone and/or bundled with software access.
For tax and accounting, bundles may allocate separate values to hardware and software; any sales tax is calculated on the hardware portion where applicable.
1-year limited warranty for manufacturing defects; excludes misuse, modification, accidents, and third-party firmware/software interference.
Returns/refunds follow the policies of the store of purchase (Amazon FBA, WooCommerce, etc.).
Hardware is designed to interoperate with OBDAI; use outside our ecosystem may limit or void functionality/warranty.

5) License & Acceptable Use

We grant you a limited, non-exclusive, non-transferable license to use the Service for personal or business automotive diagnostics.

You agree not to:

Reverse engineer, decompile, or tamper with software, firmware, or licensing/paywall
Share, resell, lease, or sublicense access, codes, or entitlements without our written consent.
Ingest or submit malicious code; scrape or overload our infrastructure.
Use the Service for unlawful purposes, including emissions tampering or falsified inspections/repairs, or in ways that violate vehicle, safety, consumer, or environmental laws.
Use the Service in life-critical or high-risk environments where failure could result in injury, death, or severe property/environmental damage.

6) AI Features & Professional-Advice Disclaimer

OBDAI uses AI to generate insights, explanations, and suggested diagnostic steps.
AI outputs are informational only and not professional automotive, legal, safety, or regulatory advice.
You must independently verify results (e.g., with a qualified technician, OEM procedures, service bulletins).
You are solely responsible for actions taken based on the Service’s outputs.

7) Data, Privacy & Analytics

We collect diagnostic, usage, device, crash, and subscription data to operate and improve the Service, enforce licensing, combat fraud, and analyze performance.
Our providers may include Auth0 (identity/entitlements), AppsFlyer, Firebase/Google Analytics, and similar tools.
We may use aggregated/anonymized data for product improvement, benchmarks, and model training.
See our Privacy Policy for details on categories, purposes, retention, and your choices.

8) Dynamic Paywall, Remote Configuration & A/B Testing

Features, copy, pricing, offers, and UI may be served remotely and may vary by region, device, channel, or test cohort.
We may enforce license checks and paywalls remotely to prevent unauthorized use.
If a remote service is unavailable, we may provide a fallback experience with limited features.

9) Updates; Compatibility; Firmware

We may push automatic updates for security, compatibility, or features. Continued use requires staying on a supported version.
Some functions require firmware updates; failure to update may degrade or disable features.

10) Support, Availability & Third-Party Dependencies

Support is provided via email or in-app channels; response times are not guaranteed.
Availability depends on third-party platforms, stores, device OS, and networks; outages may occur.
We may modify, suspend, or discontinue features without liability, where permitted by law and your platform agreement.

11) User Content & Feedback

If you submit content (reviews, logs, screenshots, suggestions), you grant us a worldwide, royalty-free license to use, reproduce, modify, and display it to operate and improve the Service.
You represent you have rights to the content and it does not infringe others’ rights.
If you provide feedback, we may use it without restriction or compensation.

12) Intellectual Property; DMCA

The Service (software, models, text, images, trademarks, documentation) is owned by us or our licensors and protected by IP laws.
“OBDAI” and related marks are our trademarks.
DMCA: If you believe content infringes your copyright, contact: DMCA Agent — Ontario Analytics LLC, 364 W Bonnie Brae Ct, Ontario, CA 91762, USA; support@ontarioanalytics.com Include the information required by 17 U.S.C. § 512(c)(3).

13) Compliance, Safety & Vehicle Warranties

You are responsible for ensuring your use complies with local laws, OEM procedures, and safety requirements.
Some diagnostics/repairs may affect vehicle warranties; consult your warranty terms.
The Service is not a substitute for OEM-approved tools, service bulletins, or certified technicians where required.

14) Export & Sanctions

You agree to comply with applicable export control and sanctions laws and will not use or export the Service in violation of such laws.

15) Term; Suspension; Termination

We may suspend or terminate access for: violations of these Terms/law; fraud or suspected fraud; chargebacks; or security risks.
You may cancel anytime via your original purchase platform. Termination does not entitle you to a refund unless required by platform policy or law.

16) Disclaimers (No Warranties)

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, ACCURATE, OR SECURE.

17) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER ONTARIO ANALYTICS LLC NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Nothing here excludes liability that cannot be excluded by law.

18) Indemnification

You agree to defend, indemnify, and hold harmless Ontario Analytics LLC and its affiliates, officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Service; (b) violation of these Terms or law; (c) your content; or (d) your interactions with vehicles or third parties.

19) Governing Law; Venue

These Terms are governed by the laws of the State of Nevada, excluding its conflict-of-laws rules. The exclusive venue for disputes is the state or federal courts in Clark County, Nevada, and you consent to personal jurisdiction there. (If a platform EULA requires a different forum, that platform’s terms control for purchases made there.)

19A) Informal Dispute Resolution (Required First)

Before filing a claim, you agree to first try to resolve it informally with us. Email legal@ontarioanalytics.com with the subject “Notice of Dispute,” including your name, account email, a brief description of the dispute, and your requested remedy. If we cannot resolve the dispute within 60 days after receipt, either party may proceed to arbitration (or small-claims court where permitted).

19B) Binding Arbitration; Class-Action & Jury Waiver (US)

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.

Except for the “Exceptions” below, any dispute, claim, or controversy between you and Ontario Analytics LLC arising out of or relating to the Service, these Terms, or our relationship (collectively, “Disputes”) will be resolved by binding arbitration on an individual basis, under the Federal Arbitration Act (FAA).
Arbitrator & Rules. Arbitration will be administered by JAMS (or AAA if JAMS is unavailable) under its Consumer Arbitration Rules then in effect. If there is a conflict between these Terms and the applicable rules, these Terms control. JAMS (or AAA) will appoint a single neutral arbitrator.
Hearing Location & Process. Arbitration may be conducted by videoconference, on written submissions, or in person in the county (or parish) where you reside. The arbitrator may award the same damages and relief as a court (including attorneys’ fees when authorized by law).
Class-Action & Jury Waiver. You and we agree that each may bring claims against the other only in your or our individual capacity, and not as a plaintiff or class member in any purported class or representative action. No class arbitrations, class actions, private attorney general actions, or consolidation of claims are permitted. You and we waive any right to a jury trial.
Either party may:

bring an individual action in small-claims court if within that court’s jurisdiction;

seek injunctive relief in court to protect intellectual property (e.g., patents, copyrights, trademarks, trade secrets); and

seek public injunctive relief in court where required by California law.

Arbitrability & Enforceability. The arbitrator has exclusive authority to resolve disputes regarding the interpretation, applicability, or enforceability of this arbitration agreement, including formation and arbitrability, except that a court (not the arbitrator) decides issues relating to the class-action waiver and the public injunctive relief carve-out.
JAMS (or AAA) consumer fee rules apply. We will pay all arbitration fees for claims totaling $10,000 or less, unless the arbitrator determines your claims are frivolous or brought for an improper purpose (as measured by Rule 11, Federal Rules of Civil Procedure). For larger claims, fee allocation follows the applicable consumer rules.
Mass/Batch Arbitration Protocol. If 25 or more similar demands are filed against us by the same counsel or are otherwise coordinated, you and we agree to:

Batch the claims into groups of up to 20;

arbitrate the first set of 10 “bellwether” cases;

stay the remainder; and

use results-informed good-faith mediation to resolve the rest. If settlement doesn’t occur, the remaining claims proceed in additional batches of 20, with administrative and arbitrator fees due only as each batch proceeds. This paragraph ensures arbitration remains efficient and cost-proportional.

30-Day Opt-Out. You may opt out of arbitration by emailing legal@ontarioanalytics.com within 30 days after you first accept these Terms, stating your full name, account email, and a clear request to opt out. Opt-out does not affect prior agreements to arbitrate disputes already pending.
Survival & Severability. This Section survives termination of the Terms. If any part of the class-action waiver is found unenforceable, the entire arbitration agreement is void as to that proceeding, but the class-action waiver will be enforced to the maximum extent permitted. If the arbitration agreement is found unenforceable for a particular claim, that claim must be brought exclusively in the courts specified in Section 19.

If you reside outside the US: this arbitration agreement does not apply; Section 19 (Governing Law; Venue) controls unless your local mandatory law provides otherwise.

20) Changes to the Service or Terms

We may update the Service and these Terms. If changes are material, we will provide reasonable notice (e.g., in-app notice or website). Continuing to use the Service means you accept the updated Terms.

21) Miscellaneous

Entire Agreement. These Terms (plus any platform EULAs and our Privacy Policy) are the entire agreement.
If a term is unenforceable, the rest remains in effect.
No Waiver. Failure to enforce a term is not a waiver.
You may not assign these Terms without our consent; we may assign per law or corporate transaction.
Force Majeure. We are not liable for delays/failures due to events beyond our reasonable control.

22) Contact

Ontario Analytics LLC 401 Ryland St, Ste 200A, Reno, NV 89502, USA Email: support@ontarioanalytics.com

Plain-Language Summary (Not a contract; the full Terms control)

You need an account, and most features require sign-in.
Pay where you bought (App Store, Play, Microsoft Store, Amazon, or our website). Cancel and get refunds through the same channel. Their rules win if there’s a conflict.
Hardware has a 1-year limited warranty against manufacturing defects; returns go through the store you bought from.
No cheating the system: no sharing licenses, bypassing paywalls, or using throwaway cards.
AI is guidance, not gospel. Double-check before you wrench.
We collect data to run and improve OBDAI and fight fraud (see our Privacy Policy).
Prices, offers, and screens can change based on region/tests.
We make no guarantees the app is error-free or always available.
If something goes really wrong, our max liability is what you paid us in the last 12 months.
Nevada law applies; disputes go to Clark County, NV (unless your app store says otherwise).