If a vehicle or its scan data is missing from the web dashboard, first check that you signed in with the same account and sign-in method you used in the OBDAI app. Then make sure the app has had a chance to upload the scan. These are the main reasons records may not appear.
1. You used a different account or sign-in method
The most common reason is an account mismatch between the app and the dashboard. Use the same username and password, or the same social sign-in button and account, in both places.
For example, signing in with Continue with Google and entering myname@gmail.com plus a password are separate accounts, even when the email address is the same. The dashboard only shows records associated with the account you signed in to.
Check how you signed in to the OBDAI app. Sign out of the web dashboard, then sign back in using that exact method and account. If you used Google in the app, use Google in the dashboard too.
2. You went straight to the computer without disconnecting
If you leave the OBDAI app connected to the vehicle and go straight to the web dashboard, the session’s logs may not have uploaded yet.
Tap Disconnect in the app when you finish the scan. Keep the app open with an internet connection while the upload completes, then refresh the dashboard.
3. You closed the app and have not reopened it
Closing the app without tapping Disconnect is fine, but saved, unsent logs are retried the next time you open the app. If you went straight to the computer after closing it, that upload may still be waiting.
Reopen OBDAI on the device you used to scan the vehicle. Make sure that device has an internet connection and leave the app open to allow pending logs to upload. Then refresh the dashboard. You do not need to scan the vehicle again just to retry a saved log upload.
Still missing data
Contact support@obdai.app with the VIN, approximate scan date and time, the device you used, and which sign-in method you used in the app and dashboard. Do not send your password.
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Updated: October 1, 2026