Short answer: OBDAI cannot cancel subscriptions — you must cancel through the store where you purchased (Google Play, App Store, or Microsoft Store). Deleting your OBDAI account does NOT stop billing.
Why Can’t OBDAI Cancel For Me?
When you subscribe to OBDAI Premium, you’re purchasing through Apple, Google, or Microsoft — not directly from us. These companies handle billing, payment processing, and subscription management. We never see your payment details and have no access to cancel or refund subscriptions on your behalf.
This is how all app subscriptions work, not just OBDAI.
Cancel on Android (Google Play)
Method 1: Through Google Play Store
- Open the Google Play Store app
- Tap your profile picture (top right)
- Tap Payments & subscriptions
- Tap Subscriptions
- Find and tap OBDAI Premium
- Tap Cancel subscription
- Follow the prompts to confirm
Method 2: Through OBDAI App
- Open OBDAI
- Tap the menu icon (top left) to open the side panel
- Scroll to the bottom
- Tap Manage Subscription
- This opens Google Play directly to your OBDAI subscription
- Tap Cancel subscription
Method 3: Direct Link
Visit this URL on your Android device or in a browser while signed into your Google account:
play.google.com/store/account/subscriptions
Cancel on iOS (App Store)
Method 1: Through Settings
- Open Settings on your iPhone or iPad
- Tap your name at the top (Apple ID)
- Tap Subscriptions
- Find and tap OBDAI Premium
- Tap Cancel Subscription
- Confirm when prompted
Method 2: Through App Store
- Open the App Store
- Tap your profile icon (top right)
- Tap Subscriptions
- Find and tap OBDAI Premium
- Tap Cancel Subscription
Method 3: Direct Link
Open this link on your iOS device:
apps.apple.com/account/subscriptions
Cancel on Windows (Microsoft Store)
Method 1: Microsoft Account Website
- Go to account.microsoft.com/services
- Sign in with the same Microsoft account you used to purchase OBDAI
- Find OBDAI Premium in your subscriptions list
- Click Manage
- Click Cancel or Turn off recurring billing
Method 2: Recent Purchase / Refund Request
If you purchased within the last 24-48 hours and want a refund:
- Go to account.microsoft.com/billing/orders
- Find your OBDAI purchase
- Click Request a refund (if available)
Note: Microsoft’s refund policy varies. Recent purchases are more likely to qualify.
What Happens After Canceling?
- You keep access until the end of your current billing period
- No partial refunds — if you cancel mid-month, you still have access until the month ends
- Your data stays — canceling doesn’t delete your OBDAI account or vehicle history
- You can resubscribe anytime through the app
Common Questions
Will deleting the OBDAI app cancel my subscription?
No. Deleting the app does not stop billing. You must cancel through the store (instructions above).
Will deleting my OBDAI account cancel my subscription?
No. Your OBDAI account and your app store subscription are separate. Deleting your account does not affect billing.
I canceled but I’m still being charged
This usually means one of two things:
- You have multiple subscriptions — Check if you subscribed on more than one platform (e.g., Google Play AND Microsoft Store)
- You canceled a different app — Make sure you canceled “OBDAI Premium” specifically, not a similarly-named app
Can I get a refund?
Refund policies are controlled by each store:
- Google Play: support.google.com/googleplay/answer/2479637
- App Store: support.apple.com/en-us/HT204084
- Microsoft Store: support.microsoft.com/en-us/account-billing/returning-items-you-bought-from-microsoft-for-exchange-or-refund
OBDAI cannot process refunds — only the store where you purchased can.
I bought a hardware bundle — is that different?
Yes. Hardware bundles purchased from obdai.app/shop or Amazon include a license code, not an app store subscription. These don’t auto-renew and don’t need to be canceled.
If you bought a bundle and are also being charged by an app store, you may have accidentally subscribed twice. Cancel the app store subscription using the instructions above — your bundle license will continue working.
Before You Go
We’d love to understand what led you to cancel. Was something confusing, missing, or not working as expected? Your feedback helps us improve.
Reply to any OBDAI email or contact us at support@obdai.app — we read every message.
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Questions? support@obdai.app